Dealing with Negative Feedback in a Nurturing Manner
When a client shares with us that they have had a problem with our product or service, we tend to get defensive and emotional. When we get defensive and emotional, our clients tend to get emotional as well and it can be difficult to have a productive conversation. At this point it is imperative to figure out how to handle these types of situations without causing further harm. In this video, Matt Rister share ways to effectively deal with client feedback when emotions are high.
Dealing with people can be tricky. Want to learn more tips and strategies? Check out these videos.