Navigate Through Chaos: How to Lead by Example

Learn how to lead a sales team confidently, as you navigate crises and inspire your group towards achieving greater success.


Being a leader is far from glamorous as it entails juggling various roles. As part mechanic, we are responsible for ensuring the smooth functioning of the machine we are in charge of. However, solely focusing on managing results amounts to managing the past, whereas focusing on activity can influence the future. Another role of leadership is crisis management, where it's crucial to stay present and connected to guide others through unexpected moments. Lastly, we are chauffeurs, responsible for getting those under our care to their destination by leading by example and providing guidance. Being a leader requires donning different hats, but ultimately, the goal is to support and guide others towards success.

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Leadership. The role that rugged individualists were born to take charge of. Where folks come to drive hard, drive fast, and break shit. Where the brave come to play, and only the strong stay to thrive.

Just kidding. 

In reality, leadership is far less glamorous. We never get to be rugged individualists, but we wear many hats.

We're part mechanic, ensuring the machine we are responsible for runs smoothly. If it isn't, we must get curious without jumping to conclusions.

Just because we get an alert on the dashboard or hear an unfamiliar sound coming from the back doesn't mean that's when or where the issue began. For example, if your team is experiencing a closing issue, the problem most likely began in the qualifying stage of your sales process. 

We're part navigators. It doesn't matter if the machine is running perfectly. If we have no destination, we won't make it very far.

If you're fixated on managing results, you're attempting to manage the past. If you instead focus on activity, you're influencing the future. You must have a roadmap and pay attention to the signs before us to guide our journey.

We're part of crisis management. 

Inevitably, we are going to encounter unforeseen challenges. Weathering a storm or pivot when faced with a dead end is vital. You can plan for some things, but not all. Focusing on staying present and connected rather than panicking over the problem can help us show up for others in moments that weren't planned for. 

Finally, we are chauffeurs.

As leaders, we are never alone. Our goal should always be to get those in our care to a destination they are excited about. To do so, we must guide them and lead them by example.

It may seem like those in the back aren't listening. Still, they're there because they trust you to provide them with a well-oiled machine to navigate the course, handle the bumps in the road along the way, and ultimately get them where they need to go safely and with a willingness to hand over the keys when they're ready.

Emily Shaw

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For 25 years, Lushin has guided business leaders toward intentional, predictable growth.

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For 25 years, Lushin has guided business leaders toward intentional, predictable growth.