Video Transcript
Entrepreneurs, CEOs, and presidents: Often, a big part of their strategy (and why I'm talking to them) is growing their businesses from a revenue perspective and new clients. In that line of thought, we often neglect the clients that we already have.
Whether it's internal referrals, external referrals, family tree subsidiary companies, or other ways, there are all kinds of ways people who already love us can help us get more business. Sometimes, that's where the most opportunity lies. Interestingly enough, our salespeoples' problems usually aren't from a technique or tactic standpoint.
It's usually an attitude or a belief system. We're afraid to ask our raving fans for more business because we should be grateful for what we have. Or we're afraid that if we ask them for more business or help meeting somebody else at another company or an internal referral, issues they have with us will bubble up that we're uncomfortable talking about.
We need to focus on strategic account management and apply the same skill sets, philosophies, sales cookbooks, and infrastructure that made us successful in growing the business from a new account standpoint to strategically managing our current accounts.