The VIP sales team for national company House of Blues didn’t have any formal training.
Tilley Fine hired Lushin because her team needed tools, instruction, and confidence to handle difficult situations. The team consisted of a wide variety of age groups and experience levels, and they needed to work together to qualify inbound leads quickly, effectively work referrals, and retain clients through yearly membership renewals. House of Blues needed some solid business success tips.
Even with a well-known brand, the team’s communication style and expectation-setting practices were making the sales process difficult and time-consuming. The sales and client retention teams needed help aligning internal and external messaging, as well as help strengthening the sales process to ensure client retention would increase (and with less effort).