The Blind Spots Syndrome
There are certain predictable ways that blind spots syndrome can develop. Any one of these can derail a business.
Classic Blind spots
Not being in recruiting mode. Are you only in recruiting mode when there is a staffing emergency?
Not establishing a process for hiring. You need a clear, quantifiable hiring process, and everyone who hires employees needs to follow it.
Not tying corporate goals to personal goals. Managers must gain a deep understanding of the personal aspirations of those who report to them.
Not creating and sustaining a culture of accountability. Creating a culture of accountability from the top down requires that leaders show vulnerability.
Not creating a common organizational language that supports constructive problem-solving. This is particularly important with interactions between departments (such as marketing and sales.)
Not capturing best practices. Document what your top performers do and build their best practices into the onboarding and performance review processes.
Assuming management staff do not need training and coaching. Most managers do not receive basic management training and reinforcement, and they should.
Not knowing how to coach. Contrary to popular belief, coaching is not "telling them what to do."
Not building the bench. Like a professional sports team, your organization should be developing a reliable pool of emerging talent, not just a few superstars.
Not focusing on lead generation. This is the lifeblood of your business.
Fostering a culture of learned helplessness. Leaders, and everyone else, can fall prey to dysfunctional communication patterns that undermine a sense of personal responsibility.
No methodologies and systems. When everything is improvised, inconsistency carries the day, and predictable events - like key people leaving or getting sick for an extended period - lead to major, immediate problems.
Not sharing the vision with those tasked with implementing it. Only people who share and are aligned with the leader's vision for the company can evangelize on behalf of it.
Organizational Excellence is designed to identify, fix, and ultimately eliminate the blind spots in your business while establishing a culture of achievement.
The Antidote to Blind Spots
The key to overcoming blind spots is a proven leadership model known as the Six P's.
Planning What are your personal priorities? Does your vision for the business support those priorities?
Positions What is the ideal organizational chart? What attitudes and habits do you not want in the organization?
People Which current employees will fit in immediately with the strategic plan? How do you recruit, hire, and retain talented people to fill the gaps?
Processes How should you document and formalize best practices into clear processes that people can and do follow?
Performetrics What kinds of tracking reports and dashboards should you use? How should you build performance metrics into specific job descriptions?
Passion How do you sustain the energy and the drive needed to grow the business over time?