Many business leaders are in a constant battle between strategic planning and putting out fires.

Unfortunately, putting out fires usually wins.

Leadership for Organizational Excellence: Start Your Journey


Stop running your business in a reactive manner.

Instead, spend some time bringing awareness to the blind spots in your organization and developing the framework necessary to establish a business where excellence is a way of life throughout the organization.

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The Blind Spots Syndrome

There are certain predictable ways that blind spots syndrome can develop. Any one of these can derail a business.

Classic Blind spots

Not being in recruiting mode. Are you only in recruiting mode when there is a staffing emergency?

Not establishing a process for hiring. You need a clear, quantifiable hiring process, and everyone who hires employees needs to follow it.

Not tying corporate goals to personal goals. Managers must gain a deep understanding of the personal aspirations of those who report to them.

Not creating and sustaining a culture of accountability. Creating a culture of accountability from the top down requires that leaders show vulnerability.

Not creating a common organizational language that supports constructive problem-solving. This is particularly important with interactions between departments (such as marketing and sales.)

Not capturing best practices. Document what your top performers do and build their best practices into the onboarding and performance review processes.

Assuming management staff do not need training and coaching. Most managers do not receive basic management training and reinforcement, and they should.

Not knowing how to coach. Contrary to popular belief, coaching is not "telling them what to do."

Not building the bench. Like a professional sports team, your organization should be developing a reliable pool of emerging talent, not just a few superstars.

Not focusing on lead generation. This is the lifeblood of your business.

Fostering a culture of learned helplessness. Leaders, and everyone else, can fall prey to dysfunctional communication patterns that undermine a sense of personal responsibility.

No methodologies and systems. When everything is improvised, inconsistency carries the day, and predictable events - like key people leaving or getting sick for an extended period - lead to major, immediate problems.

Not sharing the vision with those tasked with implementing it. Only people who share and are aligned with the leader's vision for the company can evangelize on behalf of it.

Organizational Excellence is designed to identify, fix, and ultimately eliminate the blind spots in your business while establishing a culture of achievement.

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The Antidote to Blind Spots

The key to overcoming blind spots is a proven leadership model known as the Six P's.

OE CirclePlanning What are your personal priorities? Does your vision for the business support those priorities?
Positions What is the ideal organizational chart? What attitudes and habits do you not want in the organization?
People Which current employees will fit in immediately with the strategic plan? How do you recruit, hire, and retain talented people to fill the gaps?
Processes How should you document and formalize best practices into clear processes that people can and do follow?
Performetrics What kinds of tracking reports and dashboards should you use? How should you build performance metrics into specific job descriptions?
Passion How do you sustain the energy and the drive needed to grow the business over time?

Choose Excellence

OE 24 Steps

While you likely have a three to five year plan, Organizational Excellence provides an opportunity for entrepreneurs, business owners, CEOs, and C-suite leaders to take a step back, thoroughly evaluate your business, and learn the best practices needed to run an organization. With Sandler’s 24-step Organizational Excellence program, you will have a clear structure in place to align your strategy toward achieving your business objectives, setting you and your company on the road to excellence and keeping you moving forward to achieve your business objectives.

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Move Your Business from "At-Risk" to "Excellent"

At-Risk: The leader makes most, if not all, of the decisions, spending roughly 90% of their time in the business. Their cash flow isn’t healthy and if the leader wasn’t present for a quarter, the business would be in jeopardy.
Average: The business is run in a reactive manner. The leader spends 30 to 50% of their time working in the business as a doer. Their cash flow is only average.
Well-Managed: Respected in their industry, and likely in the top 25% of businesses measured in terms of professional leadership, these organizations are nevertheless vulnerable. The company has not yet created a leadership culture in which organizational excellence is second nature, regardless of personnel changes.
Excellent: Professional leadership is a daily reality, exemplified by a disciplined, sequential, continuous, and repeatable process that propels the business into the upper 5% of organizations. These companies are always improving and always looking forward. Excellence is a way of life throughout the organization.

David Sandler, Founder, Sandler Training

You can be a part of your plan - or a part of someone else's.

David Sandler

Founder, Sandler Training