This is part of our series on books that have positively impacted our lives and careers. Check out all of the books we review by following us on social media or see our previous reviews summarized here.
Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Whether at work or in your personal life, participation in conversations that are difficult is unavoidable. For many, these conversations are an event to be dreaded, regretted, or both. But they do not have to be. If handled right, these “crucial conversations” can create stronger relationships, build more solid teams, and foster valuable leadership within organizations. Crucial Conversations takes what can be a stressful situation and removes the emotion by outlining a process that can be followed during these important conversations. By pointing out triggers that may cause the conversation to turn negative and providing tools to keep all parties positive and engaged, participants will be actively involved and invested in the final solution. While Crucial Conversations does not teach you how to avoid necessary but challenging conversations, it does provide the skills needed to keep moving forward in productive ways that allow for the best result possible.